Hospitality Crew: What qualities and attributes do you look for in an employee?

Jacqueline Porter - Director of Human Resources Queensland, Surfers Paradise Marriott Resort & Spa
I look for people that like to have a bit of fun with their job.  I look for people that show commitment when they take on a role or responsibility.  I look for people with initiative those who aren't afraid to try something new and to learn something new.  I look for people that like to work with their teams, even though when there's some challenging times and their not afraid of the hard work.  Hospitality is very demanding and it will demand a lot of you, but when you work well with people you can really get a lot of benefits out of it. So, think about in terms of working with other people and the communication skills that you have that's going to be a real basic need.

Will Brennan - Restaurant Manager, Chalk Hotel
Friendliness, the ability to smile is something I place quite seriously.  Experience is an advantage but again not always essential, a willingness, an eagerness, enthusiasm, anyone that has a desire and passion for the industry is going to be a real key person for the business.

Dominic Egger - Food & Beverage Manager/ Executive Chef, Stamford Plaza, Brisbane
The main thing is fun and team spirit.  Hospitality is not a one man show.  Hospitality is a team work, which goes from the stewards in kitchens and chefs to the waiters to give the guests a happy experience.